Shipping Policy
1. Order Processing Time
We aim to process all orders as quickly as possible.
✔ Standard Processing Time: 1–3 business days
✔ Orders placed on weekends or holidays will be processed on the next business day.
✔ During high-volume periods (sales, holidays), processing may take slightly longer.
You will receive a confirmation email once your order has been processed and shipped.
2. Shipping Rates & Delivery Times
United States
✔ Standard Shipping: 10–15 business days
✔ Expedited Shipping (if offered): 7-10 business days
Shipping rates are calculated at checkout based on your location and order size.
International Shipping (optional—remove if not offering)
If you ship internationally, insert here:
✔ Delivery times vary by destination, usually 7–21 business days.
✔ Customs delays may occur depending on your country’s import regulations.
Customers are responsible for any applicable customs duties, taxes, or import fees.
3. Order Tracking
Once your order ships, you will receive an email with a tracking number.
Tracking may take up to 24–48 hours to update after the label is created.
4. Shipping Delays
While we work closely with our carriers, delays may occur due to:
✔ Weather conditions
✔ Carrier issues
✔ Customs inspections
✔ Peak holiday seasons
We are not responsible for delays caused by shipping carriers, but we will assist you in locating your package if needed.
5. Wrong Address or Undeliverable Packages
Please ensure your shipping address is correct at checkout.
If a package is returned due to:
✔ Incorrect or incomplete address
✔ Customer not available for delivery
✔ Refusal of package
We can reship the order, but additional shipping charges may apply.
6. Lost or Stolen Packages
If your tracking shows “delivered” but you cannot locate the package:
✔ Check with neighbors or building management
✔ Look around your property
✔ Contact the carrier directly
If still unresolved, email us at mydeltashelf@gmail.com, and we will help file a claim.
We are not responsible for packages marked as delivered, but we will assist in resolving the issue.
7. Damaged Items
If your order arrives damaged:
✔ Contact us within 48 hours of delivery
✔ Provide photos of the damaged item and packaging
We will arrange a replacement or refund depending on the situation.
8. Split Shipments
Some orders may be shipped in multiple packages depending on product availability or warehouse location.
You will receive separate tracking numbers if this occurs.
9. Shipping Restrictions
We do not ship to:
✔ P.O. Boxes (if applicable—edit as needed)
✔ Specific countries where shipping is restricted
If an order cannot be shipped to your location, we will notify you promptly and issue a refund.
10. Contact Us
For any shipping-related questions, contact us at:
Delta Shelf LLC
30 N Gould St Ste 44740
Sheridan, WY 82801
Email: mydeltashelf@gmail.com